Collector’s Office
106 North Martin Luther King Jr. Avenue
Waukegan, Illinois 60085
Application Process for New Owners
Sec 24.126 – Every person desiring to use water from the
waterworks system of the City shall make application in writing
on forms to be furnished by the water department. Such application
shall set forth the full name and address of the applicant, the
address of the premises for which water service is desired and
the name and address of the owner of the property at that address
and shall be signed by the applicant.
Improved application process
In an on-going effort to improve services provided by the City
the application process has been modified. The new owner can
apply for water service by telephone and request that the owner’s
application be mailed for the signature. We require:
Customer’s names, address and telephone number
Mailing address (if different than above)
Driver’s license number
Employer’s name, address and telephone number
The applicant can also come into the office to apply for service
and is required to show some type of identification.
Requirements for Initial Meter
Reading
The applicant for new service must arrange to have the initial
meter reading and should contact the Billing Office to schedule
the reading.
The only options available for scheduling a reading are:
AM - 8:30am to 10:00am or 10:00am to12:00 noon or
PM - 12:30pm to 2:00pm or 2:00pm to 4:00pm
Someone must be present at the home for the scheduled reading
or the water service is shut off. Any service scheduled after
4:00pm is subject to additional service charges.
City of Waukegan Water Department hours are:
Billing department 8:00am to 5:00pm (847) 360-0535
Meter department 8:00am to 4:30pm (847) 360-0966